FAQ


For some of our clients, privacy and anonymity is extremely important. Whether it be your identity, or the background of your home or business. We value your privacy and our relationship with you. As such, we will gladly refrain from displaying any home or business at your request. 
We would love to! Once you send your booking fee
we will get to work curating a look for you to fall in love with. When you give us the approval, we’ll invoice you for the materials and get your product ordered once prompt payment is received.

*New Client Booking Fees for 2021 are $299, and are nonrefundable.
This is definitely the MOST frequently asked question. A one-size-fits-all approach to pricing does not align with our primary goal of offering maximum value for your seasonal investment. Without a consult,  a number doesn't mean much. We will not price out a tree or decor services without your input. Please understand that it would be very easy for us to put up a simple size/price chart and call it a day, but that would never suit our client's unique needs and fluctuations in price would be guaranteed if we went off a chart.

The questions are simple and only our client can answer them. For example: How tall AND wide is your tree? A 7' pencil thin, 1.5-2' wide tree will be priced differently than a robust spruce. A 12' x 7' wide tree will be exponentially more than a 12' x 3' tree. Are we shopping for the entire tree, skirt to star? Do you prefer genuine crystal ornaments and lavish designer ribbon to match your already exquisite collection? Do you have existing ornaments that you're adding to the tree? Is it bare? Do you have a (mostly) decorated tree and are simply adding adornments and ribbon this year? Are we procuring that for you or are you heading out into the stores to find and make those purchases yourself?

Once we have the details, we can absolutely guide you to a price range and "give you an idea". For an official estimate, a proper consultation is required.
We have relationships with fabulous Christmas decor companies and hold trade accounts with many of the the most sought after fine living companies in today’s marketplace. While you are always welcome to purchase your own decor, we have access to the variety and scale you require, and we have the experience to know exactly what it takes to create the look you’ll fall in love with.

Often, when decorating a new tree for its first season (changing themes, starting fresh) and shopping for their own decor, clients will greatly underestimate the quantity of product they will need to recreate the look they’re hoping to achieve. It’s often eye opening to realize what quantities it can take to create a certain dream tree from scratch. We can guide you in choosing the proper quantity, length of ribbon, etc to achieve any look you desire.
Soul Tree’s business is unique. Our on-location holiday decorating season is just about 6-7 weeks long. We often see upwards of 25 clients during that time. We officially open our reservation book up to the public in September after existing clients have booked. Typically, as invoices are paid for the current year, clients reserve their date for the following year. Once we reach 75% of our schedule capacity, we will be taking verified referrals only. So, don’t delay if you’d like us to deck your halls this holiday! 
We do! We will take care of the trimmings (read: wreaths, garlands, illuminations, figures) while we have a list of preferred lighting companies that can make your home glisten. We do not install lighting. It will be contracted out to our trusted partners. 
We rent a limited quantity of commercial trees/greens. Please inquire if you have a specific request. If time allows and we don’t have your request on hand, we may be able to procure what you need, depending on shipping times.
Absolutely. This is a popular option as we get closer to Christmas and time seems to slip away from us. If you have a full array of Christmas decor and simply don’t have the time to get everything up and ready, we are at your service. If you bring out the boxes, we will create the magic. 
After a consultation and learning your preferences, we will be honored to curate the perfect collection for your home. From greenery to finishing touches, we have you covered. You can participate as much or as  little as you would like.
We just love this question! ‘‘Tis the season for giving, afterall. If you have a loved one who is unable to decorate, but could use the holiday cheer, we would love to help. Let us know what you’re looking for and we can arrange everything. 
You have decorations galore...garland, bows, Grandma’s keepsakes.... but you’ve been eyeing the same decor for years and you’re just not sure how to tie it altogether and decide what should be saved and what needs to go. Enter, Soul Tree. Sometimes a fresh eye is all it takes to spruce up and thin out a well loved collection. Sometimes, we need to add in a few new key pieces to freshen up your space. Whatever your need may be, we can guide you in the right direction. 
We do not recommend decorating live trees as heavily as you see our faux trees on the gallery though we will decorate them from time to time. Live  trees can be a beautiful way to celebrate the traditions of the season. However, the stiff, strong branches of artificial trees lend them to a wide range decorating possibilities. Live trees tend to bend and buckle with the weight of more complicated designs, naturally occurring tree sap will be excreted from the tree in the warmth of your home and it will damage your investment ribbon and decor.

Our clients make great investments into their luxury decor and fine ribbons. If we agree to a real tree, Soul Tree will not be responsible for damage caused by sap, insects (Experience tells us that ALL real trees host insects of some variety no matter what the tree lot tells you.), dried out branches snapping or sagging out of shape and dropping or otherwise damaging decor, or any other damage or problems that may arise due to the nature of a real tree.

Decide what your tree decor goals are and then we can help you decide if a live tree is best for you. We can provide fantastic recommendations of extremely realistic faux tree options that would keep the most discerning holiday visitors guessing!
Of course! We love to do this. We’ll set the stage, fluff, and light the tree, while you take a free evening to do the fun part, adorn your evergreen beauty with your favorite holiday ornaments.